FAQs | Jump and Play RVA Richmond, VA
We will limit/restrict deliveries to locations that are not appropriate to current restrictions, if any, in place by the Commonwealth of Virginia. We love all of our guests, but need to be mindful of the social distancing practices while we all get through this pandemic.
Yes, the price includes set up and delivery. Shipping fees vary by distance from our warehouse location.

Due to insurance restrictions, we are not able to deliver to apartment complexes.
In most cases, we do not require a deposit on bouncers. However, if you have a change in plans, please be considerate and cancel your booking as soon as possible. This will allow the unit to be available to others. We do not require deposits because we know our awesome guests are courteous to each other.

Foam parties require a 50% deposit. It is fully refundable if you cancel your order at least 7 days prior to your rental date. If you cancel between 2-6 days prior to your rental you will be given a rain check that is good for 1 year.
Most of our jumps are at least 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture). When in doubt, measure your space to make sure it will fit. Jumpers need room to be securely staked, need room for the blower, and can't rub against walls or trees as this may damage the vinyl. The sizes listed with each jump include the space needed for a safe set up. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Yes, however, there is an inherent risk of injury when playing on an inflatable and participation brings both known and unknown risks to you and your guests. Those risks include, but are not limited to falling, slipping, crashing, and colliding and could result in injury. COMPETENT ADULT SUPERVISION is required at all times when the unit in your care.

Our units are inspected each year by a certified inspector with the Commonwealth of Virginia. Inspections are thorough to include safety elements of the unit and the manner in which it is installed. Furthermore, we are certified each year by SIOTO which ensures we have been certified to correctly install and operate according to industry standards. This certification is not required, however, we take pride in providing the highest level and knowledge of safe operation.

Foam Party FAQs

Yes, whatever surface you will be having your foam party on will get wet. You should plan accordingly.
All ages! Ideal for ages 5-90. The young and young at heart will have a blast playing in the foam. We do not recommend anyone younger than 3 years of age in the foam.
Yes, revelers will get wet. The foam solution will not harm kids. The foam solution is biodegradable, non-toxic and hypo-allergenic and is safe for clothes, pets, or lawns.
Yes, we can accommodate, however, email or call us to discuss your event.

Email: havefun@jumpandplayrva.com
Phone: (804) 922-3762

If you have any other questions, please feel free to call us any time at: (804) 922-3762

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